Policies

CANCELLATION + RESCHEDULING POLICY:

NO SHOW POLICY:

NO REFUNDS / CHANGE OF MIND POLICY

COMMUNICATION + COLLABORATION

Clients must cancel or reschedule their appointments 2 days before their scheduled service in order to avoid a cancelation fee.

Appointments canceled the day before their scheduled service will be charged 50% of the service booked.

Appointments canceled or rescheduled the day of the appointment will be charged 100% of the service booked.

Please be sure to call or text within business hours 9am - 5pm. If I am unable to come to the phone please leave a voice mail notifying me of your request to cancel or reschedule.

One-time courtesy:

Each client is offered a one-time courtesy reschedule if they need to reschedule within the policy window, provided the appointment is moved to the earliest available date. This courtesy may only be used once as a gesture of goodwill.

If a courtesy reschedule is used:

    •    The original cancellation fee is waived one time only.

    •    The rescheduled appointment is considered final.

If the rescheduled appointment is canceled or rescheduled for any reason, 100% of the service booked will be charged, regardless of how much notice is given.

This policy exists to prevent repeated loss of appointment time and ensures fairness for all clients.

A no show is defined as failing to arrive for your scheduled appointment without notice.

    •    No-show appointments will be charged 100% of the service booked to the card on file.

    •    Clients who no-show three times within a 12-month period may no longer be eligible to remain an active client.

This policy exists to protect time that cannot be rebooked and to ensure availability for all clients.

My goal is to provide every client with thoughtful, high quality work.

If there is a technical issue with your service, I am happy to offer a complimentary adjustment under the following conditions:

    •    You must contact me within 7 days of your appointment.

    •    Adjustments must be scheduled within a reasonable timeframe.

    •    Adjustments are offered one time per service.

Technical issues may include (but are not limited to):

    •    Haircut uneven or unbalanced

    •    Haircut feels too heavy or not enough length removed within 1–3 inches of the originally discussed length

    •    Color tone concerns (too warm, too cool, too light, or too dark compared to the consultation)

I always encourage open and honest communication. If something didn’t feel right , or if you loved something and want to repeat it, your feedback is valuable.

I keep detailed client records, including:

    •    Photos

    •    Formulas

    •    Notes on preferences and dislikes

Working with a hairstylist is a collaborative process. Over time, I learn each client’s individual preferences, maintenance comfort level, and aesthetic goals. Clear communication on both ends allows me to serve you better at every future appointment.

FAQs

NEW CLIENTS

CLEAN OR DIRTY HAIR

PHOTOS OR VIDEOS DURING SERVICES

SCHEDULE + AVAILABILITY

If you are unsure of how much time you need for your haircut or color please send me a message, DM on Instagram , or through my inquiry form. Sending me pictured of your hair down in its natural state in natural light as well as inspiration photos and some information on your hair. I will get back you with a quote on how much time we will need + cost of service.

Please arrive to your appointment with clean hair. Washed no longer than 2- 3 days prior to your appointment.

It is a myth that dirty hair is better. Clean hair is best so I can see and properly analyze your hair. Dirty hair can also negatively affect the results of your color. Read more HERE

I require before and after photos of all my clients hair for my client records. Photos are attached to my clients booking profiles. I will always ask for consent to post any photos and videos to any social media or online platform for marketing purposes. If you would like to opt out of marketing photos just let me know and I will make a note of your photo/ video preferences in your client profile.

You can see my full schedule and availability through my online booking. If my schedule / availability, is not compatible with yours I am happy to refer you to another talented stylist I work with.

I believe in a work life balance, there for I do not come in on my days off, come in early or stay late, to “fit” appointments in.