Policies
CANCELLATION POLICY:
SAME DAY CANCELLATION POLICY:
NO SHOW POLICY:
SERVICE ADJUSTMENT POLICY:
I require no less than a 48 hours notice should you need to cancel or reschedule your visit. Should you cancel or reschedule your appointment with less notice, a fee of 50% per hour booked cancellation fee does apply and will be charged to the card on file
Same day cancellations or rescheduling will be subject to a 100% cancellation charge to the card placed on file at time of booking.
Failure to show up to your appointment without notice will be subject to a 100% cancellation charge to the card placed on file at time of booking.
I strive to offer our guests the highest level of satisfaction. If there is a technical issue with your cut or color, let us know within 7 days of your visit and we are happy to correct it at no additional charge within 14 days of the original appointment date.
I do NOT offer complimentary services as a result of a change of mind with any haircut or color. Meaning if I performed your service based on our agreed upon consultation, and you have changed your mind and do not actually like the tone, length, etc of the final result. I am happy to make changes at your next appointment, however the service will be charged in full.
NO REFUNDS - ALL SERVICES/SALES ARE FINAL
FAQs
NEW CLIENTS
CLEAN OR DIRTY HAIR
PHOTOS OR VIDEOS DURING SERVICES
SCHEDULE + AVAILABILITY
If you are unsure of how much time you need for your haircut or color please send me a message, DM on Instagram , or through my inquiry form. Sending me pictured of your hair down in its natural state in natural light as well as inspiration photos and some information on your hair. I will get back you with a quote on how much time we will need + cost of service.
Please arrive to your appointment with clean hair. Washed no longer than 2- 3 days prior to your appointment.
It is a myth that dirty hair is better. Clean hair is best so I can see and properly analyze your hair. Dirty hair can also negatively affect the results of your color. Read more HERE
If you would like to film or take photos , just give me a heads up. I do not take photos or videos without consent, if I ask to capture photos or videos during your service, before or after, feel free to say no if you are not comfortable being in photos or videos.
You can see my full schedule and availability through my online booking. If my schedule / availability, is not compatible with yours I am happy to refer you to another talented stylist I work with.
I believe in a work life balance, there for I do not come in on my days off, come in early or stay late, to “fit” appointments in.